Please use this page to make maintenance requests and complaints

Maintenance Request Form

Use this form to submit maintenance requests to the maintenance worker.

Stages of maintenance requests

  • Tenant contacts the worker to log a repair.

  • Maintenance Group member authorises request or if the work is less than £50 worker can authorise.

  • The worker orders the work and informs the tenant accordingly.

  • The worker / maintenance group cannot inspect all repairs when they are completed and it is usually up to the tenant to report a faulty repair to the office.

  • Repairs fall in to five categories, emergency, urgent, general, cyclical and major repairs.

Complaints Form

Tangram welcomes complaints from its members and encourages anyone who uses or is directly affected by our services to make a complaint where needed. The word ‘complaint’ does need to be used for an issue to be treated as such. For reference, our Complaints Policy is which can also be found on our Policies page.

Please use the form below to log your complaint.